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You have up to 30 days from the date of purchase to request full refund or exchange. No questions asked - no restocking fee. The books must not have been torn and must be returned in the same conditions it was shipped by us, in the box with all accompanied papers.

Shipping charges are not refundable. All returns should be shipped to GossamerBooks.com prior to refund by insured carrier. Buyer is responsible for books if not insured. Please refer to our RMA Policy in the Warranty section of the site for return instructions and authorization.

On certain special orders the 30-day return or exchange does not apply. You will be notified at the time of ordering. Refunds will be issued after received and inspected by us. If you are purchasing these items as a gift during the holiday season please indicate these facts at the time of purchase so we can discuss an extended return period.

For Exchanges
Return the book with box and all papers. Write down the exact story or make a web page printout of the book you want.

For Refunds
Please include photocopy or the original credit card sales slip, box and all papers.

RMA policy applies for Exchanges and Refunds.

All Returned Merchandise items must be accompanied with a valid RMA (Returned Merchandise Authorization) number issued by our Customer Service Department. This RMA number is required for both exchanges and refunds. All items arriving at GOSSAMER BOOKS without a valid RMA number are automatically refused.

After obtaining the RMA number, you will need to send the package to Gossamer Books, shipping prepaid and insured. Please make sure to mark your package clearly with the valid RMA number to insure acceptance. No package will be accepted if it is shipped "COD", "Freight Collect", or "Third Party Billing". Please include a brief description of the reason for the return, even if you have previously described the problem when requesting the RMA Number.


 
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